Privacy Policy

At Casa Rural el Cocodrilo, we take the privacy of our customers and visitors very seriously. In compliance with the General Data Protection Regulation (GDPR) of the European Union and other applicable regulations, we detail how we collect, use, and protect your personal information.

1. Data Controller

The data controller is Jorge Martin González, with an address at Calle del Campo, 51, Agés, Burgos 09199, and contact email jorgemartin@gmail.com.

2. Data We Collect

We collect the following personal information, always adhering to the principles of minimisation and relevance:

- Contact details: name, email address, phone number.

- Booking details: dates of stay, number of guests, special preferences.

- Billing information: address, payment details.

- Automatically collected data: IP address, device type, and cookies when using our website (subject to prior consent).

3. Purposes of Data Processing

Your data will be used for the following purposes:

- Managing and confirming bookings.

- Providing information about our services and promotions (subject to prior consent).

- Complying with legal, fiscal, and administrative obligations.

- Enhancing your experience on our website through the use of cookies.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

- Performance of a contract: To manage your booking.

- Consent: For the use of cookies or sending marketing communications.

- Legal obligation: To comply with applicable regulations.

5. Data Sharing

We do not share your personal data with third parties, except in the following cases:

- Service providers: Payment platforms or services required to manage bookings.

- Legal authorities: When required by law.

6. International Data Transfers

If data is transferred to third countries outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place in accordance with the GDPR.

7. Data Retention

Your personal data will be retained for as long as necessary to fulfil the purposes described or as long as there is a legal obligation to retain it.

8. Your Rights

Under the GDPR, you have the following rights:

- Access: Obtain information about the data we process.

- Rectification: Request the correction of inaccurate data.

- Erasure: Request the deletion of your data when it is no longer needed.

- Objection: Object to the processing of your data for specific purposes.

- Portability: Request the transfer of your data to another provider.

- Restriction: Restrict the processing of your data in certain circumstances.

- Withdrawal of consent: At any time, without affecting the lawfulness of processing based on prior consent.

To exercise these rights, send a request to jorgemartin@gmail.com, specifying your full name and the right you wish to exercise. Additional identification may be required to process the request.

9. Data Security

We implement appropriate technical and organisational measures to ensure the security of personal data and to prevent unauthorised access, loss, destruction, or alteration.

10. Use of Cookies

Our website uses cookies to enhance the user experience. Before installing non-essential cookies, we will request your consent through an informative banner. You can manage or withdraw your consent at any time via your browser settings.

11. Changes to this Privacy Policy

We reserve the right to modify this policy to adapt to legal changes or improvements to our services. Any significant changes will be published on our website.

12. Contact

For any queries about this privacy policy or the processing of your personal data, you can contact us at jorgemartin@gmail.com or at the address Calle del Campo, 51, Agés, Burgos 09199.

Date of last update: 18th of January, 2025.


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